5 Components of Emotional Intelligence: EMPATHY

 
Did you know:  Emotional Intelligence is 2X as important as IQ and technical skills for jobs at all levels.



Daniel Goleman states there are five key attributes great leaders posses:

1.   Self-awareness
2.   Self-regulation
3.   Motivation
4.   Empathy
5.   Social Skills

Last week we took a look at motivation and today we start exploring empathy.

Why do you think empathy is an important component of leadership?
 
Here are three reasons:

1.    The increasing use of teams
2.    The rapid pace of globalization
3.    Growing need to retain talent

Leaders who exhibit empathy are more successful in understanding their teams emotional make-up which in turn:

·      Encourages people to speak more openly about their frustrations

·      Help people raise constructive complaints during meetings


The result:  heightened collaboration among members and added business

Just remember- when good people leave, they take the company’s knowledge with them.

Here are some ways hallmarks of individuals with high empathy:

·      Expertise in building and retaining talent
·      Cross-cultural sensitivity
·      Service to clients and customers


On a scale 1 to 10, 1 being low and 10 being the highest:  How do you rate on empathy?

No matter where you ranked, what are some ideas you can START doing today to improve your empathy?

Next week we explore SOCIAL SKILLS!